Q: When should I order my wedding dress?
A: Generally, we suggest ordering your wedding dress at least 4-6 months prior to your wedding. We do this in order to allow sufficient time for changes in the design and to allow enough time for shipping. We also like to leave enough time for any additional alterations that will be required.
Q: Before I place the order, can I see samples of the fabric and other details?
A: We will initially write up an order summary outlining all of the details of the design including fabric and embellishments. We want our clients, including our out of state brides to have a stress-free and pleasant experience. We can accommodate additional requests on a need by need basis.
Q: How do I measure myself?
Q: What is the overall processing time?
A: The design and construction of a bridal gown may take anywhere between 60-90 business days from the time that we receive your order and payment. Once the dress is shipped, you will receive a shipping confirmation email including tracking information. The dress will be shipped using our standard 3-5 business day delivery.
*Please estimate the day from purchase to the day you should receive your gown and plan accordingly. We want your experience to be stress-free.
Q: Do you ship to other countries?
A: Yes, we offer world-wide shipping using USPS. Please contact us for more specific information on your location and shipping charges.
Q: What is your return policy?
A: We commit to providing 100% customer satisfaction. Before an order is placed, we verify that all information is in accordance with each bride's specifications. We will honor a 7-day money back guarantee if there is an obvious problem with the order. By obvious we mean, a variation from the initial order such as the wrong item being received.
*Returns exclude issues with measurements that were provided by the client.
For returns on accessories, please visit our Terms & Conditions page.
Q: Can I order my bridesmaids dresses from you also?
A: Yes. While these services are not on our website yet, we can most certainly accommodate your requests for these as well. Prices for bridesmaids dresses begin at $375